REMOTE •
FULL TIME
Tier 3 Support
apply nowMedia Flair suite of products streamlines all the operation and reporting of your business, making complicated and time-consuming operations a thing of the past. With Antelope’s CRM, Tracking and VOIP combined into one smart interface, giving you instant access to all the information you need to maximize your ROI.
We are looking for a talented and ambitious individual to join our T3 Technical Support team and handle Tier 1 escalations while working closely with developers and QA teams.
Requirements
Good understanding of HTTP
Comfortable querying MYSQL databases
Collaborate with 3rd party services in order to solve issues
Provide support, mentorship and guidance to Tier 1 support personnel
Maintain or add to Best Practices documentation for internal and external clients
Experience utilizing debugging tools to analyze problems and identify solutions
Understanding and fundamental knowledge of working with APIs in a web environment
Basic proficiency in Linux in order to find and read server logs
Job pros
Medical Insurance
Parking
Lunch
Dynamic environment
Opportunity for career development